Refund Policy

1. Overview

Pixora partners with an authorized Merchant of Record for payment processing. Refunds may apply to credit refunds within the product, subscription cancellations, and real payment refunds issued by our Merchant of Record. All refunds are processed to the original payment method. Our Merchant of Record may also issue refunds within approximately 60 days to mitigate chargebacks or duplicate purchases.

2. Credit Refunds

Credits are automatically returned to your balance if a generation job fails or produces an error. Credits exist only within Pixora, have no cash value, and cannot be withdrawn or exchanged for money.

3. Subscription Cancellations

You may cancel a subscription at any time from the Pixora billing settings or the customer portal linked in your billing emails. The subscription remains active until the end of the current billing period, and cancellation stops future automatic renewals. Cancellation alone does not generate a refund.

4. Subscription Refunds

Refunds can be requested within 14 days of purchase if subscription credits have not been used and you have not continued using the service after consenting to immediate delivery. Once credits are consumed or generation begins, refunds may no longer be available. We acknowledge refund requests within two business days and resolve them within 30 days.

5. One Time Credit Purchases

Unused credit packs may be refunded within 14 days of purchase. Packs never expire, but once the 14-day window closes or credits are spent, they are treated as consumed digital goods and are non refundable.

6. How to Request

Email refund requests to info@usepixora.com. Requests must come from the same email address used for your Pixora account so we can verify ownership. Include your transaction ID and any relevant order details. After approval, refunds are typically released within a few days and may take up to approximately 10 business days to appear on your statement.

7. Abuse and Exceptions

Refunds are not granted for:

• Policy violations or abusive behavior.
• Promotional or complimentary credits.
• Accounts closed due to misconduct.